Refund policy

Return Policy

Last updated: March 19, 2026

We want you to be completely satisfied with your purchase. Our return policy allows eligible items to be returned within 7 calendar days of delivery for a refund.

Eligibility

To qualify for a return:

• Items must be returned within 7 calendar days of delivery
• Items must be unused and in original packaging
• Items must be free from damage, stains, or alterations
• Final sale items are not eligible for return

Return Process

  1. Visit our Returns Portal:
    https://beyoula.myshopify.com/apps/redo/returns-portal/login

  2. Enter your order number and email address to access your order.

  3. Select the item(s) you want to return and choose your reason.

  4. Upload clear photos if requesting a return due to damage or defect.

  5. Print your prepaid return shipping label if one is provided.

  6. Package the item securely and attach the return label to your package.

Refunds

• Refunds are processed after the return shipment is delivered to our warehouse
• Processing takes 3–5 business days from delivery confirmation
• Refunds are issued to your original payment method

Exchanges

• Exchanges are not available
• All approved returns are processed as refunds only

Shipping

• Return shipping costs are typically the customer's responsibility
• If an item is damaged, defective, or incorrect, we will cover return shipping costs
• Please contact us for the return shipping address before sending items back

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

• Contact us and include clear photos showing the issue
• We will cover all return shipping costs for quality issues
• Processing takes 1–2 business days once we receive the returned item

International Returns

International returns are not currently accepted for orders shipped outside the United States.

Orders placed through third-party marketplaces may have different international return policies. Please check with the specific marketplace for their requirements.

Contact

For return support, please contact us through your account portal or email our customer service team. We will respond promptly to assist with your request.

Policy Updates

This policy may be updated periodically. The most current version will always be reflected by the Last Updated date listed at the top of this page.